Speech Analytics for Voice Call & Screen Recording, effective Call Center Software with Activ!

Voice Call & Screen Recording

Our call centre voice & screen call recording solution, Activ! gives organisations the power to proactively manage contact centre operations and business intelligence. Activ! voice & screen recording comprises functionality with tightly integrated modules designed to optimise call centre processes, boost productivity, enhance customer loyalty, minimise risk and ensure regulatory compliance throughout the enterprise. The Activ! Performance Suite™ call centre software is deployed in more than 1,000 organisations across 25 countries, from smaller call centres through to major contact centres.

With Activ! comes secure, unified, Web based access to our tightly integrated, modular suite of contact centre solutions and integrated third-party applications. The web front end (V-Portal ) enables users to customise and personalise their own home page so they can quickly and efficiently navigate directly to the features and functions that meet their specific needs.

Call Recording Modules

Activ! Performance Suite comprises several key call centre modules, designed to deliver value to the organisation. You can learn more about Active or look at the following information on the call centre modules themselves:

Quality Management, effective call evaluation and KPI, measuring your contact centre

Activ! IQ is a powerful Quality Management module within our Call Recording solution that equips organisations of all sizes with the ability to proactively improve customer experience, loyalty, and value. Maximise the impact and ROI of your call quality monitoring processes with Activ! IQ; dramatically improve the effectiveness and efficiency of your customer-agent interactions, use KPI's for effective development of agents and supervisors, essential in high performing contact centre's. More...

Agent Coaching and Training, developing your contact centre staff

Activ! Coaching is a tightly integrated system that delivers training content and messages to agents in real time to improve their efficiency and enhance productivity. Contact centre's that use Activ! Coaching have better trained, motivated, and empowered agents, which invariably results in improved customer satisfaction, retention, and profitability. More...

Speech Analytics, understanding Call Centre behavior

Activ! Discover is an award-winning speech analytics solution that derives actionable intelligence from live and recorded calls, providing valuable insights for call centre performance optimisation. Words and phrases in customer interactions are automatically analysed and matched against individual and team key performance indicators in real or near real time. More...

Performance Management

Activ! Intelligence provides contact centre agents, managers, and executives with targeted information to drive real-time, multi-level performance improvements. It collects and consolidates real-time and historical performance information from multiple telephony and business systems and presents these through an onscreen dashboard and reporting functionality. More...